Refund Policy

At DRAXAVON, we are dedicated to ensuring your complete satisfaction with our products and services. If you are not entirely satisfied with your purchase, please review our refund policy below.

Eligibility for Refund

• Refund requests must be made within 30 days of the original purchase date.
• Items must be returned in their original condition, unused and with all original packaging and accessories.
• Proof of purchase is required to process any refunds.

Non-Refundable Items

• Gift cards and promotional items.
• Customized or personalized products.
• Downloadable software products.

Process for Refunds

To initiate a refund, please contact our customer service team at [email protected]. Include your order number and details of the product you wish to return. Once the return request is approved, we will provide a return authorization and instructions for returning the product.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days. Refunds will be applied to the original method of payment.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected] or call us at (555) 123-4567.